Your front office should run without you babysitting it.
SmartService Solutions helps plumbing, HVAC, electrical, garage door, and landscaping shops untangle ServiceTitan, clean up the dispatch board, and turn the process that lives in one person's head into a real system.
Trusted by home service companies across the country.
Built by an operator, not a consultant reading from the manual.
Celia spent years inside a large multi-trade shop in the Salt Lake valley, first on the phones and the board, then as a call center manager, and eventually as the shop's dedicated ServiceTitan support analyst. That last seat is where the real education happened: owning configuration, reporting, integrations, and the daily fires that come with running ServiceTitan at full scale.
From there she joined CEO Warrior as Master Advisor of Technology & Automation, advising home service owners across the country on the systems and workflows behind their operations before launching SmartService. Today she leads a small team of coaches who handle the client work alongside her.
Real feedback from real shops.
"Celia and her team are honestly the best consultants we have. What separates them the most is they are focused on efficiency and results and simply get the job done and go the extra mile. Will always refer Celia and team!"
What we actually do
ServiceTitan details →ServiceTitan implementation & cleanup
Workflows, payroll, accounting, and configurations rebuilt the way they should have been the first time.
CRM setup & configuration
A CRM your team actually uses instead of works around. Real fields, real pipelines, real reports.
Dispatch & call center buildout
Board structure, CSR and dispatcher training, and the daily rhythm to keep the phones and trucks moving.
Workflow automation
Repeatable tasks stitched into ServiceTitan so the same job stops eating someone's whole afternoon.
Operations coaching
A second brain for owners and managers on the hard calls. Hiring, comp plans, KPIs, hard conversations.
AI implementation
Voice agents and AI tools rolled out inside your shop without breaking the systems your team already trusts.
The platforms we integrate, configure, and build on.
ServiceTitan is the core, but a shop rarely runs on one tool. These are the platforms we deploy alongside it — for follow-up, automation, field enablement, and the glue that keeps everything talking to everything else.
Wink Toolbox
AI-powered workflows, dashboards, and app sync for the software you already run, including ServiceTitan. Automate the busywork you've been doing by hand.
CHIIRP
A Revenue Optimization System built for the trades. AI software, proven strategy, and coaching that turns leads, missed calls, and open estimates into booked jobs.
Zapier
The automation glue between ServiceTitan and the rest of your stack. We're a certified Silver Solution Partner.
Ply
AI-powered inventory and purchasing built for the trades. Stop losing money to missing parts and last-minute supply runs with live visibility across every truck and warehouse.
Recognized for real, working automations built and maintained across client stacks.
Run by operators who came up in the trade and want to help make it better.
We're a women-led firm working in an industry that's mostly men. That shapes how we show up: honest conversations, real empathy for the people answering the phones and running the board, and the belief that you can run a tight operation and still treat people like people.
CSR & Dispatcher training, built for how people actually learn.
Two tracks, module-based. Watch the week's training on your schedule, pass the quiz, and unlock a live session focused entirely on roleplay, Q&A, and real-world discussion. Not another lecture your team already sat through.
Two cohorts a year — spring and fall — with rolling enrollment. Team members can join at any time and make up anything they missed in the next cycle. Nobody gets left behind.
ServiceTitan consulting questions, answered.
What is a Certified ServiceTitan Provider?
Do you offer ServiceTitan implementation for new users?
Can you fix an existing ServiceTitan setup that's a mess?
Do you offer ServiceTitan training for CSRs and dispatchers?
How much does ServiceTitan consulting cost?
Where are you located and who do you work with?
Fewer bottlenecks. Cleaner data. A front office that runs.
Tell us where things are stuck. We'll tell you honestly whether we can help.