SmartService Pro Membership Agreement

1. Parties
This Membership Agreement (shall be referred as "Agreement" hereinafter) has been signed by and between the following parties;

The “Organization”

SmartService Solutions LLC 313 Hyder Circle Drive, Plainwell, MI 49080
(616) 550-2452

The “Member”

_______________________________

_______________________________

  1. . Membership Details
    The Organization hereby grants the membership of the Member, subject to the membership details outlined in the list below;

    • Priority email support

    • Bi-weekly strategy sessions (30 minutes in length)

    • Limited ServiceTitan/software configurations

    • Other technology support

    • Coaching on operational best practices

    • Other agreed upon benefits: ____________________________________

    2. Membership Fees
    Within the scope of this Agreement, the Member Agrees to pay ________________________ monthly, as membership fee for his/her membership. This amount includes all the benefits indicated in the table under Article 2 of this Agreement.

    Payment Procedure

    4.1.  Membership fees are billed monthly. Payment for the first of six (6) months will be processed at the time of membership activation. Subsequent monthly fees will be charged on the same date each month based on the original start date.

    4.2.  In the event of cancellation before the commitment period, the outstanding balance for the full six-month term will be due immediately. After the first successful payment, the payment method will be stored on file in a secure payment processing platform. All subsequent membership charges will be on auto-pay and invoices will be paid with an automatic charge to the saved payment method.

    4.3.  Should the Member require a change to this payment method, the Member will reach out to the Organization at least 15-days before the billing date.

4.4. In the event that any of the installments are not received by the specified due date, the Organization reserves the right to impose a 10% late payment penalty. It is the responsibility of the Member to communicate any expired credit/debit card information and update said information with the Organization in a timely manner. Failure to provide updated payment information will result in the termination of benefits and services.

5. Duration and Renewal of the Membership
This membership requires a minimum commitment of six (6) months from the start date of the agreement. Upon completion of the initial six-month period, the membership will automatically renew on a month-to-month basis. If the Member wishes to continue with the program, they do not need to take any action to renew their membership monthly. To ensure continuity of membership benefits, the Member shall pay the monthly fee on time. Failure to pay will result in a lapse of membership benefits.

6. Additional Projects
The Member may require services that exceed the scope of the monthly membership program. The Organization is pleased to offer these additional services at a discounted rate exclusive to our members. These services will be scoped on a project-by-project basis, and a separate agreement will be provided outlining the project details, costs, and timelines.

7. Cancellation Policy
The Member may cancel their membership at any time after fulfilling the six-month minimum commitment period. If a member chooses to cancel their membership before the end of the initial six-month commitment, the member is required to pay the remaining balance for the full six-month period. Cancellations must be submitted in writing via email at least thirty (30) days prior to the desired cancellation date.

8. Rights and Acknowledgement
The Organization reserves the right to modify the scope of services, membership fees, or terms and conditions of this agreement. Any changes will be communicated to members in writing at least thirty (30) days prior to implementation. By enrolling in the monthly membership program, the member acknowledges and agrees to the terms and conditions outlined in this agreement.

9. Termination

9.1. The Member may terminate this Agreement at any time, without giving a reason, by providing a written notice to the Organization. The termination shall be effective upon receipt of the notice by the Organization. In such a case, the Member shall pay all undue installments on time. The Organization has right to suspend service or terminate the Agreement at any time with given reason. Prior to suspending or terminating the Member's membership, the Organization shall provide the Member a written notice specifying the reasons for the suspension or termination.

9.2. This notice has an immediate effect. Upon termination of membership, benefits will be terminated and services provided will cease. All future meetings and sessions will be cancelled.

10. Confidentiality
Within the scope of this Agreement, Confidential Information means any information related to the member, including but not limited to, proprietary products or processes, names, contact information, financial information, audio or visual records etc. The Organization agrees to treat all confidential information of the member as strictly confidential and to not disclose, share, or otherwise disseminate such information to any third party without the express written consent of the Member. The Member shall retain in confidence all Confidential Information disclosed by the Organization. Further, either Party may disclose information to the extend order to be disclosed by subpoena, other legal process or requirement of law.

11. Miscellaneous Provisions Amendments
Any amendments or modifications to this Agreement shall be made in writing and signed by both parties.

12. Consent to Receive Text Communications
By entering into this Membership Agreement, you consent to receive text messages from the Organization including but not limited to messages regarding technical training, business consulting, service updates, and other communications related to the services provided under this agreement. You understand that these messages may be sent to the phone number(s) you have provided, and that message and data rates may apply depending on your mobile carrier and plan. You may opt out of receiving these communications at any time by notifying the Organization in writing or following the opt-out instructions provided in the text messages.

13. Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be deemed severed from this Agreement, and the remaining provisions shall remain in full force and effect.

14. Notices
All notices, requests, demands, and other communications required or permitted under this Agreement shall be in writing and shall be deemed to have been duly given if delivered personally or sent by registered mail, postage prepaid, to the addresses specified in this Agreement.

14. Assignment
Right and obligations of the parties arising from this Agreement shall not be assigned to any other third parties without prior written consent of the other party.

15. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of ______________________. Any legal action or proceeding arising out of or related to this Agreement shall be brought in the courts where the violation occurred.

16. Non-Solicitation.
During the Term of this Agreement and for a period of twelve (12) months following the termination or expiration of this Agreement, neither Party shall make or engage in any solicitation, directly or indirectly, or employment of the other Party’s personnel, or that of its subsidiaries or affiliates, without the written consent of the other Party which may be given or withheld in that Party’s sole discretion.