Privacy Policy

Effective Date: 12/2/2024

At SmartService Solutions LLC (“we,” “us,” or “our”), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services (the “Services”), including but not limited to:

  • Visiting our website: http://www.smartservicemi.com, or any website linking to this Privacy Policy

  • Engaging with us through sales, marketing efforts, or events

If you have any questions or concerns, please contact us at celia@smartservicemi.com. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Table of Contents

  1. Information We Collect

  2. How We Use Your Information

  3. Sharing Your Information

  4. Data Retention

  5. Protecting Your Information

  6. Information for Minors

  7. Your Privacy Rights

  8. Do-Not-Track Signals

  9. State-Specific Privacy Rights

  10. Changes to This Privacy Policy

  11. Contact Us

1. Information We Collect

Personal Information You Provide
We collect personal information you voluntarily provide when you:

  • Contact us

  • Request information about our products or services

  • Participate in activities, surveys, or events

Examples of personal information we may collect include:

  • Name, job title, and company name

  • Contact details: email, phone number, mailing/billing address

  • Payment details (e.g., credit/debit card information)

  • Preferences related to communication

Information We Automatically Collect
When you use our Services, we may automatically collect:

  • Device Information: IP address, browser type, operating system, and device identifiers

  • Usage Data: Pages viewed, links clicked, and other activity logs

  • Location Data: Approximate or precise location, depending on your device settings

You can adjust your device or browser settings to limit data collection.

2. How We Use Your Information

We may use your information for purposes such as:

  • Providing and managing the Services

  • Communicating updates, offers, or responding to inquiries

  • Improving our Services, identifying trends, and conducting analytics

  • Maintaining security and preventing fraudulent activity

  • Complying with legal or regulatory requirements

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing or promotional purposes. Specifically, no mobile information (e.g., phone numbers) will be shared with third parties or affiliates for marketing or promotional purposes. Additionally, all categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information only in the following scenarios:

  • Service Providers: To vendors or contractors assisting in delivering the Services.

  • Legal Requirements: To comply with laws, regulations, or legal processes.

  • Business Transfers: In connection with mergers, acquisitions, or sale of assets.

4. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory obligations

Once no longer needed, your information is deleted or anonymized, unless retention is required by law.

5. Protecting Your Information

We use industry-standard measures to secure your data. However, no method of electronic transmission or storage is entirely secure. By using our Services, you acknowledge that some risk of unauthorized access remains.

6. Information for Minors

We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected such data, we will take steps to delete it.

7. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Accessing or updating your personal information

  • Requesting deletion of your data

  • Withdrawing consent for data processing

To exercise your rights, contact us at celia@smartservicemi.com.

8. Do-Not-Track Signals

We do not currently respond to Do-Not-Track (DNT) signals due to the absence of an established standard.

9. State-Specific Privacy Rights

Residents of states such as California, Colorado, Virginia, Utah, and Connecticut may have additional rights under state-specific laws, including:

  • Right to access, delete, or correct personal data

  • Right to opt-out of data sharing for targeted advertising

To make a request, please email celia@smartservicemi.com.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in laws or our practices. The latest version will always be accessible on our website, with the “Effective Date” indicating when updates were made.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:
SmartService Solutions LLC
313 Hyder Circle Drive
Plainwell, MI 49080
Email: celia@smartservicemi.com