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Spam Likely Resolution Checklist

A guided checklist for resolving "Spam Likely" designations on your outbound calling numbers. Based on ServiceTitan documentation and carrier requirements.

How spam designation works: When your outbound calls show as "Spam Likely," the designation comes from the recipient's carrier. The primary fix is registering your numbers with the Free Caller Registry, which the major carriers use to whitelist legitimate businesses.
1

Gather your information

Prep work
2

Register with the Free Caller Registry

Primary fix
3

Still having issues? Contact carriers directly

If FCR alone doesn't resolve the flag, submit reputation requests to each carrier.

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Common reasons numbers get flagged

  • Lack of STIR/SHAKEN attestation
  • Recipients marking calls as spam
  • Recently ported phone number
  • Calls originating from multiple locations
  • High volume of unanswered calls
  • Unusual timing of calls

For guidance only. Carrier processes and links can change. Not affiliated with ServiceTitan, Inc. or any wireless carrier.